| Your
Question: |
Do you have a
jewelry catalog available? |
| My Answer: |
Our website is
our catalog. If you need something special or you
found something you like somewhere else, let me
know. We probably have it or can get it for you.
Contact me personally at goldtomoe@aol.com |
| Your
Question: |
How do I order my
Hawaiian jewelry? |
My Answer:
|
You order your
jewelry by Calling 808-389-2180
or E-Mailing Tomoe at
goldtomoe@aol.com
our 24 hour Fax line,
Postal Mail, or better yet just call us at
808.923-0282. Calling us directly insures
we take your order personally and accurately.
With all orders we will always send a
confirmation email to let you know your order is
being timely and safely processed. For
ordering information and order form please CLICK
HERE |
| Your
Question: |
How long does it
take to receive my jewelry? |
| My Answer: |
We have a 5
day processing time which means that once
your order is received we will ship within 5
days. It takes another 4-5 days to
reach the U.S. mainland. International
orders 5-10 days. If you need your jewelry fast
then choose Express Mail by calling me
808-923-0282 or E-Mail me. USPS Express Mail:
- Domestic - 2-3 days shipping time to the
U.S.($15.00 extra)
- International - 5-6 days ($25.00 extra)
|
| Your
Question: |
For custom rings,
pendants and bracelets what is the difference
between "ENAMEL" and
"ENGRAVED" lettering? |
| My Answer: |
For custom
jewelry your name or initial can be enameled or
engraved on the outside of the ring.
"Enamel" lettering is colored
lettering (usually black) on the outside of
the ring. With "engraved"
lettering, each letter is engraved on the outside
of the jewelry. View the the lettering
samples on our custom rings page. CLICK HERE |
| Your
Question: |
I see that you
sell 14K gold and Sterling Silver. Do you
offer 18k gold, white gold or platinum? |
| My Answer: |
For custom
jewelry orders we can make them in 18k yellow
gold, 14k white gold, sterling silver, or platinum. Call us at
808.923.0282 or email me at goldtomoe@aol.com
for a quote. |
| Your
Question: |
I have a piece of
Hawaiian jewelry that needs to be re-sized or
re-enameled. Do you do repairs even if the
jewelry was made by a different company? |
| My Answer: |
Yes we do, please
contact us at 808-923-0282 11AM 8PM, Hawaiian or email me at goldtomoe@aol.comfor a quote. |
| Your
Question: |
For custom
rings, pendants and bracelets, I would like to
engrave a free message on the INSIDE
of the jewelry. How many letters/spaces can
I put on the inside jewelry? |
| My Answer: |
|
| Your
Question: |
For custom rings,
pendants and bracelets, how many letters/spaces
can I engrave or enamel on the OUTSIDE
of the jewelry? |
| My Answer: |
|
| Your
Question: |
Is there a refund
or return policy? |
| My Answer: |
We have a 30 day
unconditional money back guarantee and a lifetime
warranty on all our jewelry. Tomoe's
Hawaiian Gold Jewelry will not be responsible for
jewelry items that were ordered in the wrong size
or custom jewelry orders (your name/initial
engraved or enameled on jewelry). For more
information on this please CLICK
HERE. |
| Your
Question: |
Can I telephone
in my order? |
| My Answer: |
Absolutely. We
can help you with your order to ensure accuracy.
We will send you a confirmation of your purchase
within 24 hours. |
| Your
Question: |
What is the
Millimeter equivalent to inches? |
| My Answer: |
1mm = 0.0394
inches. Take the millimeter size and multiply it
by 0.0394 inches. Example:
8mm is about 0.31 inches. |
| Your
Question: |
How do I size
myself for a custom bangle? |
| My Answer: |
Visit our bangle
page HERE
to see how this is done. |
| Your
Question: |
The piece of
jewelry I am ordering is a gift. Do you
have a gift card you can enclose with my jewelry? |
| My Answer: |
Yes, we can
enclose a nice Hawaiian gift card with your order
for an additional $3.00. Example:
| Gift card message: Happy
Birthday love John |
|
| Your
Question: |
For your custom
rings, pendants and bangle bracelets, what weight
and thickness is the 14k gold and sterling
silver? |
| My Answer: |
All our 14k gold
custom jewelry is made from medium weight 1.5
mm bar. (heavy weight 1.75 mm is available
for an additional charge) All our Sterling
Sterling silver custom jewelry is made from 2.0
mm bar
|
| Your
Question: |
Ok, I just read
all the FAQ's and you didn't answer my
question. How can I contact you? |
| My Answer: |
Visit our contact
page HERE |
